Privacy Policy

Data controller

Pack and Go S.A.S., with main operations in Bogotá, Colombia, acts as data controller for information received through Pack2Go.co and its commercial channels.

For privacy questions, contact us at info@pack-and-go.co or through the channels published on this site.

Data we may collect

We collect information you voluntarily provide when requesting a quote, contacting us, writing through WhatsApp or email, or interacting with future CRM and AI chatbot tools.

• Name, email, phone number and contact details.
• Origin and destination city or country, type of operation and estimated date.
• Information about goods, volume, requested services and special items when you share it.
• Messages, language preferences and records needed for commercial follow-up.
• Basic technical data such as IP, browser, device, visited pages and traffic source.

How we use the data

We use data to answer requests, prepare quotes, coordinate advisory sessions, follow up with leads, improve the site experience and maintain commercial communications related to international mobility services.

• Respond to contact and quote forms.
• Coordinate calls, technical visits, virtual assessments and proposals.
• Record opportunities in CRM systems or equivalent tools.
• Send requested information by email, phone or WhatsApp.
• Measure site, campaign and user experience performance through analytics.
• Enable remarketing or measurement campaigns with Google or Meta only when a legal basis or applicable consent exists.

Legal basis and authorization

We process information based on your consent, pre-contractual or contractual management of requested services, legal obligations and our legitimate interest in protecting the site, improving processes and responding to communications.

For visitors from the European Union or similar jurisdictions, we apply basic GDPR principles: minimization, specific purpose, transparency, security and the ability to exercise rights.

Third parties and transfers

We do not sell databases. We may share strictly necessary information with internal staff, operational partners, international agents, technology providers, email services, hosting, CRM, analytics, advertising and communication channels.

When an international move requires it, certain data may be transferred to operators, agents or authorities in other countries to quote, document or coordinate the operation, always under necessity and proportionality criteria.

Cookies, analytics and marketing

The site uses necessary cookies to operate and remember language or consent preferences. Analytics and marketing cookies, such as Google Analytics or Meta Pixel, are used only when implemented and permitted by the applicable consent settings.

You can find more details in our Cookie Policy.

• Language and consent preferences.
• Traffic, performance and campaign measurement.
• Advertising events or remarketing when applicable.

Data retention

We retain information for the time needed to respond to the request, manage the commercial relationship, comply with legal obligations, resolve claims and maintain reasonable operational traceability.

Lead data may be stored in CRM or commercial tools while a legitimate follow-up purpose exists or until you request deletion when applicable.

Your rights

You may request access, update, correction, deletion, withdrawal of authorization or objection to processing when applicable. For international visitors, we will also address reasonable requests for restriction, portability or withdrawal of consent according to applicable law.

To exercise rights, write to us with a clear description of your request and a valid contact method.

Security

We apply reasonable technical and organizational measures to protect information against unauthorized access, loss, alteration or misuse. No internet transmission is absolute, but we work to maintain a secure operation proportionate to the data processed.

Changes to this policy

We may update this policy when services, technology tools, legal obligations or internal practices change. The version published on Pack2Go.co will be the current version.